Without prejudice to the provisions of applicable warranties and regulations, the customer has the right to exchange the product received from the store within (5) days from the date of receipt. The customer is not entitled to request an exchange after the expiry of the 5-day period.
To be eligible for exchange, the product must be in good condition and must not have been used or benefited from. The store has the right to inspect the product before approving the exchange to ensure its condition. The customer bears the shipping cost in case of exchange. For international exchanges, the customer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the customer will be compensated.
The customer is not entitled to exchange the product in the following cases:
If the product was custom-made upon the customer’s request or according to specifications defined by the customer, except in cases where the product has a defect or does not match the agreed specifications.
If the product consists of videotapes, discs, CDs, or software that has been used.
If the product consists of newspapers, magazines, publications, books, or any other intellectual works.
If the defect in the product is caused by improper handling or misuse by the customer.
If the contract involves services such as accommodation, transportation, or catering.
If the contract involves the purchase of downloadable software products via the internet.
Return Policy
Without prejudice to the provisions of applicable warranties and regulations, the customer has the right to terminate the contract and return the product received from the store within (5) days from the date of receipt. The customer is not entitled to return the product after the expiry of the 5-day period.
To be eligible for return, the product must be in good condition and must not have been used or benefited from. The store has the right to inspect the product before approving the return to ensure its condition.
The customer bears the costs related to the return process. In the case of international returns, the customer bears all shipping costs and delivery to the shipping company. In case of defects or errors, the customer will be compensated.
The customer is not entitled to return the product in the following cases:
If the product was custom-made upon the customer’s request or according to specifications defined by the customer, except in cases where the product has a defect or does not match the agreed specifications.
If the product consists of videotapes, discs, CDs, or software that has been used.
If the product consists of newspapers, magazines, publications, books, or any other intellectual works.
If the defect in the product is caused by improper handling or misuse by the customer.
If the contract involves services such as accommodation, transportation, or catering.
If the contract involves the purchase of downloadable software products via the internet.
